Your Own Business Line
A dedicated toll-free number. Miss it, and the caller gets a text back automatically.
Last updated: September 2, 2026
Every plan includes your own free, dedicated toll-free number, separate from your personal cell, that forwards straight to you. When it rings, you'll know it's a business call before you even answer, not a guess between a real customer and your kid's school. Press 1 to pick up live, or press 2 to send them a text right then instead of letting it ring out.
Miss it entirely and they still get a text automatically, so nobody's left wondering if you saw their call: "Sorry we missed your call! Reply here and we'll get right back to you. Reply STOP to opt out." Your personal number stays exactly that, personal, and it's never published anywhere.
When a customer replies, you can text them back right from your phone on a mobile-friendly page you can keep on your home screen, no separate app to install, and no juggling which number a reply came in on.
Worth knowing
This is a separate, inbound flow from Instant Lead Call -- that one is outbound, triggered the moment a web-form lead comes in. This one is inbound: a real customer calling your dedicated number directly. The automatic text-back is a single, one-time informational reply, not the start of an ongoing message sequence, and it's never added to any marketing or broadcast list. You set the hours texts are allowed to go out, and it's always capped between 8am and 8pm regardless of what you choose, so nobody gets a text in the middle of the night. A STOP reply is honored immediately.
Frequently asked questions
Do I have to give out a new number to my customers?
Yes, this is a new, dedicated toll-free number, not a forward on your existing line. That's what makes it unambiguous: unlike your personal cell, this number only ever rings for people trying to reach your business.
What happens if I can't answer?
The caller gets one automatic text within seconds, letting them know you'll get right back to them. It's a single informational reply, not an ongoing conversation started on your behalf.
Can a text go out at 2am?
No. You choose the hours texts are allowed to send, but the window can never exceed 8am to 8pm regardless of what you set, and a STOP reply is honored immediately and permanently.
How do I reply to a customer's text?
From a mobile-friendly page you can keep on your phone's home screen, no app store download required.