SMS & Communication Compliance
Every message follows carrier rules and honors an opt-out immediately.
Last updated: September 5, 2026
SeenOnMain
text thread
Honored immediately and permanently, the moment the reply arrives, not on a delay.
A STOP reply, honored the same moment it arrives.
Every account includes an instant SMS alert to the business owner the moment a lead comes in, that's active on every plan by default. Two-way SMS conversations directly with leads and customers are handled separately: they're only available once an account has completed carrier registration for business texting (A2P 10DLC in the US), the process carriers require before a business can send texts at scale, and they're enabled per account rather than turned on globally.
Across every channel, an opt-out is honored immediately and permanently: a STOP reply to any text stops future messages right away, and every email includes a working unsubscribe link that actually takes effect the moment it's used, not just in theory.
Worth knowing
Owner alert texts and lead/customer two-way SMS are two separate systems with separate rules. An account without completed carrier registration still gets the owner's instant alert texts normally, it simply doesn't yet have two-way SMS conversations with leads enabled.
Frequently asked questions
Is SMS included by default?
The instant alert text to you, the business owner, is included by default on every plan. Two-way SMS with leads and customers requires carrier registration to be completed first and is enabled per account.
What happens if someone replies STOP?
Future messages to that person stop immediately and permanently, across the platform, not just for that one conversation.
Why does SMS registration take extra steps?
US carriers require businesses to register before sending SMS at scale (A2P 10DLC), to cut down on spam and unauthorized texting. It's a carrier requirement, not something SeenOnMain adds on top.
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